PRIVACY POLICY

Effective Date: January 1, 2023
Jurisdiction: Alberta, Canada (PIPA)

1. ABOUT US

“We”, “us”, or “our” means Mansour’s Men's Wear, operating as a retail menswear boutique located at:

Mansour’s Men's Wear
Alberta, Canada
Email: info@mansours.ca

We provide in-store retail services, online promotional content, SMS and email marketing programs, and customer service interactions.

2. ABOUT THIS PRIVACY POLICY

Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA).

This Policy applies to personal information collected through:

In-store interactions
Email or SMS marketing sign-ups
Website forms or online communications
Promotions, contests, surveys, and events
Customer service interactions

If you have any questions or concerns regarding this Policy, please contact us at:
info@mansours.ca

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

A. Information You Provide Directly

Contact Information
When you sign up for SMS, newsletters, promotions, or create a customer profile, we may collect:

Name
Email address
Phone number
Mailing address (optional)
Preferred method of contact

Payment Information
If you make a purchase, your payment card details are collected and processed securely by our POS provider.
We do not store or retain full credit-card information.

Survey, Promotion & Contest Information
We may collect information you provide when:

Entering contests
Completing surveys
Participating in promotions
Providing feedback

Communications Information
This includes:

Your marketing preferences
Questions submitted to customer service
Messages through email, SMS, or website forms
Information voluntarily provided during customer support conversations

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

To send newsletters, SMS offers, promotions, and updates
To respond to questions, inquiries, or service requests
To send administrative notices, security alerts, and transaction confirmations
To provide information about products, services, or promotions
To analyze trends and improve customer experience
To administer contests, sweepstakes, and giveaways
To process returns, exchanges, and billing
To prevent fraudulent activity and protect our business
To comply with legal and regulatory obligations
For any additional purpose disclosed at the time of collection and for which you consented

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

Under Alberta PIPA, we must have a reasonable purpose and obtain appropriate consent.

Our bases for collecting and using personal information include:

Your consent (e.g., signing up for SMS or emails)
Fulfilling a transaction or contract (e.g., purchases, returns)
Our legitimate business interests (e.g., improving the customer experience)
Compliance with legal obligations

If you have questions about our legal basis for handling your information, contact us at [insert email].

6. HOW WE SHARE YOUR PERSONAL INFORMATION

A. Service Providers

We may share information with trusted partners who support our business operations, such as:

SMS and email marketing platforms
Payment processors
Customer management systems
Website hosting and analytics services
Data storage providers

These service providers access only the information necessary to perform their services and must comply with PIPA.

B. Business Transactions

If we participate in a merger, asset sale, financing, or acquisition, personal information may be transferred as part of the transaction.

C. Legal Requirements

We may disclose information if required to:

Comply with a court order
Respond to lawful government requests
Protect our business against fraud or security threats

D. Important Note (SMS Programs)

Mobile opt-in data and consent information will not be shared with third parties for marketing purposes.

7. YOUR MARKETING CHOICES

You control how we communicate with you.

We may send promotional messages when:

You signed up for SMS or email marketing
You purchased from us and opted to receive updates
You entered a contest or joined a promotion

Unsubscribing

You may unsubscribe at any time by:

Clicking Unsubscribe in any email
Replying STOP to SMS messages
Emailing us at [insert email]

Even after unsubscribing from marketing, we may still send non-promotional communications (e.g., receipts, order updates, or required notices).

We will never share your personal information with third parties for their marketing without your explicit consent.

8. RETENTION OF YOUR DATA AND DELETION

We retain personal information only as long as reasonably necessary for:

Completing transactions
Providing customer service
Meeting legal, tax, or regulatory requirements
Protecting our business against potential disputes

Retention times vary based on the type of information. Upon request, we will provide details regarding specific retention periods.

When information is no longer required, it will be securely destroyed.

9. INTERNATIONAL TRANSFERS

If we use service providers located outside Canada, your personal information may be processed in those jurisdictions. We ensure appropriate contractual and security safeguards are in place.

10. YOUR DATA PROTECTION RIGHTS

You may have the following rights under Alberta PIPA:

Access your personal information
Request corrections to inaccurate information
Request deletion where legally permissible
Withdraw consent to marketing or communications
Ask how your data has been used or disclosed
Submit a privacy complaint

To exercise your rights, contact us at: [insert email].

11. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time to reflect changes in our practices or legal obligations.
When changes occur, we will update the “Effective Date” and post the new policy.

We encourage you to review this page periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding your personal information, please contact:

Mansour’s Mens Wear
Alberta, Canada
Email: info@mansours.ca
MESSAGING TERMS & CONDITIONS (SMS PROGRAM)

Mansour’s Mens Wear
Alberta, Canada
Email: info@mansours.ca
1. GENERAL

By opting into our SMS messaging program, you agree to receive recurring automated promotional and informational text messages from Mansour’s Mens Wear.

Messages may be sent using:

An automatic telephone dialing system
A short code or long code
An alphanumeric sender

Message frequency varies based on your interactions and promotions.

Your consent to receive messages is not a condition of purchase.

Your standard message and data rates may apply.

2. CARRIERS

Wireless carriers are not liable for delayed or undelivered messages.

3. CANCELLATION

You may opt out of SMS messages at any time by replying:

STOP, CANCEL, or UNSUBSCRIBE

After unsubscribing, you will receive one final confirmation message.

To rejoin, simply sign up again.

4. HELP & SUPPORT

For assistance:
Email: [insert email]
Or text HELP (if supported) to the number from which you receive messages.

5. TRANSFER OF NUMBER

If you change or transfer your mobile number, you agree to notify us at [insert email] or reply STOP from the original number before the number is reassigned.

Failure to notify us may result in messages being sent to a new subscriber, which you acknowledge is your responsibility.

6. PRIVACY

Your mobile phone number and SMS consent information are used in accordance with our full Privacy Policy.
See: [insert privacy policy link]

We do not sell or share mobile numbers for marketing use.

7. CHANGES TO MESSAGING TERMS

We may update or terminate the SMS program at any time. Updated terms will take effect immediately upon posting.

Your continued participation constitutes acceptance of any changes.